Refund policy

Returns, cancellations and refunds

Last updated: 1 November 2026

This policy explains VK WRLD's voluntary returns and how we handle statutory rights. It does not remove or reduce any rights available under South African consumer law.

Change-of-mind returns

We accept eligible change-of-mind return requests made within 14 days after delivery. Items should be unused, in their original condition and packaging, with included parts and tags. Contact us first for return instructions. For a change-of-mind return, the customer arranges and pays the direct return-delivery cost; the exact amount depends on the courier and return location. No restocking fee applies.

Electronic transaction cancellation rights

Under section 44 of the Electronic Communications and Transactions Act, where applicable, a consumer may cancel a qualifying electronic transaction for goods without reason within seven days after receiving the goods. Statutory exceptions may apply. Where this right applies, the consumer is liable only for the direct cost of returning the goods. Refunds will be made within the time required by law, including within 30 days where section 44 applies.

Defective or non-conforming goods

If goods do not meet the standards in section 55 of the Consumer Protection Act, you may have the right under section 56 to return them within six months after delivery. Depending on the circumstances and your direction, the goods may be repaired, replaced or refunded as provided by law. Statutory returns for these issues are at the supplier's risk and expense. These rights apply whether an item was discounted or sold in a package.

Wrong, damaged or missing items

Please inspect your parcel and contact us as soon as reasonably possible if an item is damaged, incorrect or missing. Include your order number and clear photos where relevant. We will investigate and arrange an appropriate remedy under applicable law. Contacting us promptly helps us resolve the issue, but does not limit a statutory right.

How to request a return or cancellation

Email support@vkwrld.co.za with your order number and the reason for your request. Please contact us before sending a parcel so we can provide return instructions. This does not delay or remove a cancellation right under law.

Refunds

Where a refund is due, we will normally return it to the original payment method unless the law or an agreed alternative requires otherwise. We will confirm the outcome by email. Your bank or payment provider may take additional time to show the refund.

Questions

Contact support@vkwrld.co.za for help with a return, cancellation or refund.