Returns, Exchanges & Refunds Policy
Returns, Exchanges & Refunds Policy
VK WRLD wants customers to receive the item they selected and to have a clear way to contact us if something goes wrong.
Contact us first
Before returning an item, contact VK WRLD through Instagram DM at @vk_.wrld. Include your order number, a brief explanation and clear photographs of the item and packaging where relevant. Wait for return instructions before sending anything back.
Wrong-size exchange requests
For a voluntary wrong-size exchange, VK WRLD proposes that the item must be unused and returned with its original packaging and included components. Replacement availability must be confirmed before an exchange can proceed.
Return and reshipping costs for voluntary exchanges have not yet been finalised. They must be explained before an exchange proceeds and applied consistently with applicable law. This voluntary exchange process does not limit statutory cancellation or other consumer rights.
Damaged, faulty or incorrect items
If an order arrives damaged, appears faulty or contains an item different from what was ordered, contact VK WRLD as soon as reasonably possible through @vk_.wrld. Provide the order number, a short description and clear photographs of the item and packaging.
VK WRLD will review the information and explain next steps. Photographs help assess the issue but do not remove rights provided by applicable law. Customers will not automatically be required to pay return costs where the law places those costs on the supplier.
Unavailable products and refunds
If VK WRLD cannot supply an item purchased, VK WRLD intends to contact the customer with an update and available options. Refunds required by law or agreed as the appropriate resolution will be handled in accordance with applicable requirements. A specific refund-processing timeline has not yet been confirmed and should not be promised without verification.
Statutory consumer rights
Nothing in this policy is intended to exclude or reduce rights provided by South African consumer-protection law, including applicable rights concerning defective goods, electronic transactions, cancellations, refunds and delivery.
Contact
Contact VK WRLD through Instagram DM at @vk_.wrld and include your order number.
Internal review checklist — remove before publication
- Confirm return address and return authorisation process.
- Decide voluntary wrong-size exchange shipping costs and replacement-stock handling.
- Confirm refund workflow and realistic processing timeline.
- Review statutory rights under the Consumer Protection Act and Electronic Communications and Transactions Act.
- Compare with Shopify policy guidance and store settings.